General Terms and Conditions
1. Seller and scope
MUKHOMOR (https://mukhomor.eu) is operated by Lina&Ruslan Korlátolt Felelősségű Társaság (Lina&Ruslan Kft.), 8700 Marcali, Noszlopy Gáspár utca 117, Hungary. Company registration: 14-09-322322. Hungarian tax number: 33132651-2-14. Community tax identifier shown in registration: HU33132651 (VAT status to be verified). Contact: mukhomor.eu@gmail.com.
2. Products and availability
Products are offered only where they can lawfully be marketed, sold and delivered. Product descriptions, ingredients, warnings, eligibility and destination restrictions must be stated on each product page. This document does not establish that any particular mushroom or supplement is legal for sale.
3. Ordering and contract formation
Customers must be able to review and correct their orders before submitting them through a clearly labelled obligation-to-pay button. An automated order acknowledgement is not necessarily acceptance; the contract is formed upon express acceptance by email. Verify this wording against the actual checkout process.
4. Prices and payment
The final price, applicable taxes, delivery charges and mandatory fees must be displayed before checkout. Available payment methods are those actually offered at checkout. Where manual bank transfer is offered, the following EUR SEPA receiving account may be supplied in the checkout instructions or order confirmation: IBAN LT98 3250 0850 3226 4599; BIC REVOLT21; beneficiary Lina&Ruslan Kft. Do not imply card payments are supported unless enabled. VAT treatment remains to be confirmed.
5. Delivery
Available countries, carriers, delivery charges and estimated times must be disclosed before the customer orders. Shipment may be restricted by destination law. Confirm dispatch location, delivery destinations, carriers, timelines and responsibility for import fees.
6. Statutory withdrawal
Where the EU consumer right of withdrawal applies, consumers generally have 14 days after receiving the goods to notify the seller of withdrawal without giving a reason. Notice may be sent to mukhomor.eu@gmail.com or the registered office. Include a model withdrawal form and mandatory pre-contract information before publishing.
7. Returns and refunds
For valid withdrawal, reimburse the required amounts, including basic outbound delivery where applicable, within 14 days after notification; reimbursement may be withheld until the returned goods or proof of dispatch is received. Goods must generally be returned within 14 days after notice. Refund via the original payment method unless expressly agreed otherwise. Direct return costs may be charged to consumers only if properly disclosed in advance.
8. Exceptions
Exceptions can apply to rapidly perishable products or qualifying sealed goods unsuitable for return for hygiene or health reasons once unsealed. Assess and disclose exceptions product by product; do not treat all supplements as automatically excluded.
9. Consumer rights
Nothing in these terms limits non-excludable statutory rights concerning faulty, misdescribed or non-conforming goods.
10. Complaints and disputes
Contact mukhomor.eu@gmail.com. Confirm the Hungarian complaint-handling, consumer conciliation and mandatory trader disclosure requirements before publication.
11. Governing law
Hungarian law applies to the extent permitted by mandatory consumer protections; consumers may retain mandatory protections of their habitual residence where applicable.
12. Privacy
Personal data is governed by a separate Privacy Notice. Prepare and link appropriate privacy and cookie information.
Outstanding items before publication
Confirm customer-service telephone, VAT treatment, payment methods and checkout operation, destinations and shipping prices, returns address, withdrawal form, complaint/conciliation disclosures, product-specific compliance and labelling. Obtain qualified Hungarian/EU consumer-law review.