RETURN & REFUND POLICY

MUKHOMOR – RETURN & REFUND POLICY
Seller information
Website: mukhomor.eu
Seller: Lina&Ruslan Kft.
Registered office: 8700 Marcali, Noszlopy Gáspár utca 117, Hungary
Company registration number: 14-09-322322
Email: mukhomor.eu@gmail.com

1. Right of withdrawal

Consumers generally have the right to withdraw from an online purchase without giving a reason within 14 days after receiving the goods. Where goods from one order are delivered separately, the period generally begins on receipt of the last item. To withdraw, send a clear statement to mukhomor.eu@gmail.com before the deadline. The model form below is optional.

2. Returns and return shipping costs

After notifying us of withdrawal, return the goods without undue delay and no later than 14 days after notification. Contact us for the return address before posting. For a change-of-mind return, the customer bears the direct cost of returning the goods. This cost responsibility is disclosed here before purchase. Please package goods securely. Original packaging is helpful but is not a mandatory condition of the statutory withdrawal right. Consumers may be responsible for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

3. Exceptions

The right of withdrawal may not apply to goods liable to deteriorate or expire rapidly, or to sealed goods unsuitable for return for health protection or hygiene reasons where the seal was removed after delivery, if the legal conditions are met. Opening an outer shipping parcel alone does not automatically eliminate withdrawal rights. Exceptions are assessed product by product.

4. Refunds

Following a valid withdrawal, we will reimburse the relevant payments, including the cost of standard outbound delivery where required, without undue delay and within 14 days of being informed of withdrawal. We may withhold reimbursement until we receive the goods or evidence of return shipment, whichever occurs first. Refunds will use the original payment method unless expressly agreed otherwise, without a refund fee.

5. Faulty, damaged or incorrect goods

For goods that are faulty, damaged, incorrect or not as described, contact mukhomor.eu@gmail.com with your order number and a description of the issue. Your mandatory consumer remedies remain unaffected. Where the seller is legally responsible for non-conforming goods, the seller bears the legally required return costs.

6. Model withdrawal form

To: Lina&Ruslan Kft., 8700 Marcali, Noszlopy Gáspár utca 117, Hungary; mukhomor.eu@gmail.com
I/We hereby notify you that I/we withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Consumer name:
Consumer address:
Date:
Signature (only if submitted on paper):